i love badly computerized bureaucracies. i signed up in May for insurance with a company i'd occasionally used in the past. when i logged in, their site directed me to archival information about expired policies, with no access to the new one.

After multiple go rounds with their customer service—phone, webform—it seemed resolved. i could login.

but it turns out, the way they fixed the problem was to misspell my name in their system. today i noticed that, told them.

now i'm locked out again.